Policy - Duromine Online

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Policy

Welcome to our Duromine's online portal. Please take some time to read the below policy and the reason why it's in place. All policies are made to protect you and for us to better enfore our DeliveryPromise™ to all our valued customers.

Duromines.com has been in this business since 2010 to serve our customers with Authentic Duromine by iNova Pharm. Guaranteed no frills, no generics, no fake. Mainly relies on serving repeated customers, we strive our best to make sure items are delivered to you promptly.

Duromines.com uses all Human work from Approving Registrations to Issuing Invoicing so that we are able to bring you the "Human Touch" to the E-commerce world. Therefore, please bare with us should there be any delays in replying enquiry.

Please click the menu to the right for various policy. Should you have any query, please use the feedback box below to contact us.
:: DELIVERY GUARANTEED ::
We Guarantee your purchase with our DeliveryPromise™. Which means, we guarantee that your items will be delivered to you. No matter where, as long as your orders are accepted by us.

We will not be able to GUARANTEE that item whic we have posted, will reach you the first time or within the stipulated time frame due to strict customs in some countries. 

HOWEVER, we will NEVER stop trying to send you replacement until you received it. This is our DeliveryPromise.

:: POSTAGE DURATION ::
Purchase will be posted out the NEXT working day after payment date. Postage will not be done on weekends and public holidays. Should there be any delay, we will inform customers by email. Please keep a look out for our email updates.

SINGAPORE CUSTOMERS
(Registered Mail) : 2 working days
(Next Day Mail) : Next working days

INTERNATIONAL CUSTOMERS
(International Registered mail) : 10 to 18 working days.
(EMS) : 5-8 working days.
(DHL) : 3-5 working days.

Please take note that the above timing will exclude any held-up by customs as mentioned by the Postage company. Sometimes custom will hold it for few days before releasing the parcel for delivery. Therefore, please take note of this should you need the items urgently.
 
:: RETURN / EXCHANGE (RMA) ::
If you are not satisfied with the purchase, just return it back to us in ORIGINAL condition using the padded envelope we sent you. We will provide you with Full refund (less) the postage and administrative* fees. All RMA postage fees shall be paid by the customers.

As we are not the manufacturer of the products, ONLY items that are damaged during the postage or any mistakes made by our company on the orders will be FULLY refunded or exchanged without administrative fees. We will not provide refunds on poor performance of the products.

Administrative fees is 10% or ($25.00) of the total invoice price whichever is higher.
 
:: NON RECEIPT OF ORDERS ::
Please allow the timing stated in the Postage Duration for item to be delivered.
As some of the countries (Australia, New Zealand) does not accept E-prescriptions, there will be chances that item will be defaulted by the country’s custom.

Do not worry about the odds, our company send averagely 300-500 parcels to all over the world monthly, we are very familiar with the odds of custom’s default. We will not accept orders from country where we know that it is not possible to send. All orders that are accepted are covered by our Replacement Policy below.

REPLACEMENT WITH CUSTOM’S LETTER
Provide us with the snapshot of the custom’s default letter, we will send out replacement to you immediately. No questions asked.

REPLACEMENT WITHOUT CUSTOM’S LETTER
Should item still not delivered by the 20th working days, please notify us. We will verify with the postage company. Replacement will be sent out immediately once verification is done.

REFUND
Full refund (LESS) the postage fees, will only be granted should our 2 x Replacement fails. 
Afterall, the reason why you ordered is to get the item. And that is exactly what we are striving for.
 
 
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