:: NON RECEIPT OF ORDERS ::
Please allow the timing stated in the Postage Duration for item to be delivered.
As some of the countries (Australia, New Zealand) does not accept E-prescriptions, there will be chances that item will be defaulted by the country’s custom.
Do not worry about the odds, our company send averagely 300-500 parcels to all over the world monthly, we are very familiar with the odds of custom’s default. We will not accept orders from country where we know that it is not possible to send. All orders that are accepted are covered by our Replacement Policy below.
REPLACEMENT WITH CUSTOM’S LETTER
Provide us with the snapshot of the custom’s default letter, we will send out replacement to you immediately. No questions asked.
REPLACEMENT WITHOUT CUSTOM’S LETTER
Should item still not delivered by the 20th working days, please notify us. We will verify with the postage company. Replacement will be sent out immediately once verification is done.
Full refund (LESS) the postage fees, will only be granted should our 2 x Replacement fails.
Afterall, the reason why you ordered is to get the item. And that is exactly what we are striving for.